vwin997 Privacy Policy

Introduction and Purpose of This Policy

vwin997 is an online casino and sports betting platform built for players in Myanmar. We are committed to respecting and protecting your personal data. This privacy policy explains how we collect, use, and protect data when you use the vwin997 website and services.

If you have questions after reading this policy, contact us at [email protected]. By continuing to use the vwin997 website, you are considered to have agreed to the information in this policy.

Types of Data We Collect

We collect the following types of data in order to provide our services properly and to protect account security.

2.1 Personal Data Required at Registration

• Full name
• Date of birth (to verify that you are 21 or older)
• Contact details — email address and phone number
• Payment details (KBZPay phone number, Wave Money phone number, AYA Pay phone number) — for deposit/withdrawal verification only
• National ID / bank card details submitted for account verification

2.2 Account and Gaming Data

• Account creation date and login history
• Bonus and promotion claim history
• Deposit/withdrawal transaction history
• Game play history and session duration records

2.3 Technical Data

• IP address and browser information
• Device type and operating system
• Website access time and page view history
• Cookie and session data

How we use your data and for what purposes

We use the data we collect only for specific purposes. It will not be sold to advertising companies.

3.1 Main uses

• Account creation, verification, and security protection
• Deposit / withdrawal transaction verification
• Managing bonuses and promotions
• Customer service — 24/7 live chat and email support
• Fair play checks and fraud prevention
• Managing responsible gambling tools

3.2 Website improvement

• Analysis to improve website performance and user experience
• Finding and fixing technical issues
• Conducting website security checks

3.3 Legal requests

Data may be disclosed where legal requests arise or where we are required to comply with official requests from legal authorities in connection with investigations into legal violations. Outside of these cases, we will not disclose data to third parties.

Cookie and tracking technology policy

A cookie is a small data file stored in your browser by websites. We use cookies to make your experience on the website smoother and more convenient.

4.1 Cookie types

• Essential cookies: Cookies that are strictly necessary for the website to function — to maintain your login session
• Performance cookies: To understand where users access the website from — intended for website improvement
• Functional cookies: To remember language preferences and settings

4.2 Cookie management

You can disable or delete cookies in your browser settings. However, if essential cookies are disabled, some website features will no longer work. We do not use third-party advertising cookies.

Data retention period

We retain data for as long as we are providing website services and for as long as is necessary to meet legal obligations.

• Active accounts — data is retained for the full period the account remains active
• Financial transaction records — retained for an extended period for financial matters and possible legal protection
• After account closure — data is deleted or anonymised once the required legal retention period has passed

5.1 Right to request data deletion

Where legal obligations do not restrict it, you may request deletion of your personal data by contacting [email protected]. We will review your request and act on it taking applicable legal protections into account.

Third-party data sharing policy

We never sell or share your personal information with advertising companies, data brokers, or unrelated third parties.

6.1 Limited circumstances in which data may be shared

• Payment services: Technical data that must be shared with KBZPay, Wave Money, and AYA Pay to verify deposit / withdrawal transactions
• Game providers: Game session data shared with the technology companies that power the game platforms
• Legal requirements: Only as requested by legal authorities when a valid legal request is received

Data shared in the above cases is subject to restrictions limiting its use to that specific purpose, and data protection agreements are in place.

Data security measures

We use a combination of technical and administrative measures to protect your data.

7.1 Technical protections

• SSL (Secure Sockets Layer) encryption — all data transfers when accessing the website are encrypted
• Database encryption — stored data is encrypted
• Firewall and intrusion detection system
• Regular security audits are conducted

7.2 Administrative Safeguards

• Staff access to data is restricted based on business necessity
• Staff are required to complete personal data protection training
• A data breach notification policy is in place

Your Personal Data Rights

Every player at vwin997 has the following rights regarding their personal data.

8.1 Right to Access Data

You may request to know what personal data we have collected and stored. Contact [email protected] to request a copy of your data.

8.2 Right to Correct Data

If any of your personal data is inaccurate, you may request that we correct it. Some details can also be updated directly from your account settings.

8.3 Right to Restrict Data Use

You may request that we restrict the use of your data for certain reasons. If such a request is made, we will balance it against actions we are obligated to take (for example, legal obligations).

8.4 Right to Delete Data

You may request deletion of data for which there is no legal reason to retain, such as financial records. Contact [email protected] to discuss options for closing your account anonymously and deleting your data.

Under-21 Protection Policy

The vwin997 website is for adults aged 21 and above only. We do not knowingly collect or store data from anyone under the age of 21.

If we discover that we have inadvertently collected data from someone who attempted to register while under 21, we will immediately delete that data and close the account. If you are aware of such a case, please report it to [email protected] right away.

Policy Changes and Updates

We may review and update this privacy policy from time to time. If significant changes are made, we will announce them on the website and update the "Last revised date" at the top of the policy.

Continuing to use the website after changes have been made will be considered acceptance of the updated policy. If you do not agree with the changes, please stop using the website and contact us at [email protected].

Contact and Privacy Inquiries

For any questions about this privacy policy, requests to exercise your data rights, or to report a data breach, please reach out through the following channels.

Our customer support team is ready to handle privacy-related questions in Myanmar language. Requests will be processed within a reasonable time after receipt.

We commit that any decisions related to this policy will be made with reference to vwin997's guidelines.